Below are questions and answers that we believe are beneficial to our patients. If you do not find the information you are looking for, please contact our office (601) 353-2020 and someone will be able to assist you.

Q. Where are you located?


A. JEA offers three convenient locations. Our Jackson Office is located on North State Street (Across from Baptist Hospital in the Medical East Building). Our office is on the fourth floor, and JEA Optical is located on the first floor.

The Clinton Office is located on the third floor of the Baptist Healthplex on the campus of Mississippi College. JEA Optical is located in the office.

The Madison Office is located on the forth floor of the new Baptist Medical Complex on the corner of Highland Colony Parkway and Highway 463. JEA Optical is located in the office.

Q. What is the difference in an Optometrist and an Ophthalmologist?


A. Optometrists prescribe eyeglasses and contact lenses and provide vision therapy and low-vision rehabilitation. They are doctors of optometry, or ODs. Ophthalmologists are physicians who perform eye surgery, as well as diagnose and treat eye diseases and injuries. Like optometrists, they also examine eyes and prescribe eyeglasses and contact lenses. They are medical doctors (MDs).

Q. How can I find out more information about my physician?


A. Look under the “About Us” heading. Click on “Our Doctors” and you can find information about each doctor, and their specialties. You may also contact us at any time with specific questions.

Q. How do I refill a prescription?


A. If you need to refill a medication prescription, simply call us at (601) 353-2020. One of our technicians will make sure your prescription is current, and call it in for you. If you need to refill a glasses or contact prescription, simply call our optical shop at (601) 352-0025 or email us at prescription@jacksoneye.com. One of our trained opticians will verify that your prescription is current, and will fill it promptly.

Q. Is there an optical shop in the building?


A. JEA Optical is conveniently located in the same buildings as all three of our offices. Our Jackson optical shop is the largest of the three, and offers a wide variety of lenses, frames, contacts, and other essential optical goods. We also have an on-site lab, used to customize your frames. JEA Optical is located on the first floor of the Medical Arts East Building, across from the Surgery Center. Feel free to contact us at (601) 352-0025.

JEA Optical in Clinton is located in our office on the third floor of the Baptist Healthplex on the campus of Mississippi College. We offer a wide variety of frames and contact lenses. Our trained staff can help find the best contacts or frames for you. Please do not hesitate to contact us at (601) 924-9750.

JEA Optical in Madison is located in our office on the fourth floor of the Baptist Medical Complex on the corner of Highland Colony Parkway and Highway 463. We offer a variety of glasses, contact lenses, and trendy sunglasses. If you would like more information please call us at (601) 853-2020.

Q. What if I have a problem during the night or on the weekend?


A. JEA’s physicians are always available to address your eye care needs 24 hours a day, 7 days a week. Please call us at (601) 353-2020 or toll free at (800) 451-7102, and our answering service will contact the physician on-call.

Q. What is included in a general eye examination?


A. A general or comprehensive medical eye examination is designed to reveal both existing and potential eye problems, even in the absence of specific symptoms. The examination consists of a patient history, examination and testing to assess the functional behavior, anatomic status of the eye and the related structures. The doctor will then select the appropriate treatment for you. If you know in advance that you are interested in contact lenses, please inform the patient care representative so that an appointment will be made for you to be seen when you are here for your general eye exam

Q. Will I receive a prescription for contact lenses or glasses with my general eye exam?


A. If eyeglasses or contact lenses are needed, a prescription will be given. If you know in advance that you are interested in contact lenses, please inform the patient care representative so that an appointment will be made for you to be seen when you are here for your general eye exam

Q. How long will my appointment last?


A. A patient’s visit can range from 1-3 hours. Our physicians and technicians take extra care in making sure all your questions and eye care needs are met. The length of the appointment also depends on the amount and variety of testing each individual patient may need.

Q. Who do I contact if I don’t understand my bill?


A. For your convenience, you may email Nancy LaVergne in the Billing Department at nancy_cockrell@jacksoneye.com with your question, or call us at (601) 353-2020.

Q. What methods of payment do you prefer?


A. JEA accepts VISA, MasterCard, American Express, Discover, personal checks, traveler’s checks and cash.